Support

Something wrong, or just stuck? Write to us and a person will answer.

I changed phone and my cats are gone: Add a phone number in Settings before you switch, and your collection follows you. Without one an account lives on the device it was made on. If you have already switched, write to us with your old username and we will look.
I do not want a cat on the map: Open the cat you found and hide it. The pin comes off the public map straight away and the cat stays in your collection. Only the person who discovered it can do this.
This card is the wrong cat: Tap "Not this cat?" on the photo. It goes to a person to review, and nothing moves on the map until they have looked.
I want my account and data deleted: Settings, then Delete account. It removes your account, your points and your finder history, and it cannot be undone. You can also write to us and we will do it for you.
Where is my pack of printed cards: Packs are printed and posted by hand, so they are not instant. Write to us with the username you ordered under and we will tell you where it is.

More detail on what we keep and why: Privacy Policy · Terms